Enquiries and fixed quotes
Submitting our form is a request for a quote, not a confirmed booking. Online prices are starting guidelines, with a minimum booking of £100. Every booking currently includes our two-person team.
We confirm a fixed quote after reviewing photographs and requirements. Before you accept a booking, we confirm the scope, date, access arrangements, payment terms and any cancellation arrangements in writing. If the agreed scope remains the same, there are no surprise charges on the day.
Changes to the work
Please show the areas needing cleaning accurately and tell us about relevant access or safety issues. If you request additional work or the scope needs to change, we discuss this and agree any revised price before carrying out the extra work.
Access and practical arrangements
Tell us about parking, stairs, entry arrangements, pets, delicate surfaces and product sensitivities. We agree access and any preparation with you before attending. For empty-property cleaning, let us know if belongings, furniture or other work will still be present.
Service boundaries
We do not accept ordinary bookings involving sharps or needles, substantial blood, significant human waste, hazardous chemicals, severe pest infestation or specialist biohazards. These require an appropriately equipped specialist.
Cleaning cannot guarantee stain removal, repair damage or secure a tenancy deposit return. Any particular concerns should be discussed before booking.
Cancellation and consumer rights
If your plans change, email us as soon as possible. Any applicable cancellation arrangements are provided before you accept a booking. Where a statutory cancellation right applies to a distance booking, it is not removed by these terms. If you request work during a statutory cancellation period, we will obtain the appropriate separate agreement before starting.
Photographs and concerns
Photos sent for a quote are private. Public use of before-and-after photographs requires separate permission. No discount is tied to a review.
If you have a concern about a clean, contact us with the booking details and the areas you would like us to look at. We will discuss it with you. Nothing here limits your statutory consumer rights.